For our customer located in Basel/Switzerland we are currently looking for a: IT User Service Support (m/f/d)
- Extension (in case of limitation): possible
- Remote/Home Office: on-site work required (100%)
- Working hours: early or late shift (08.00 – 12.30 / 12.30 – 17.00)
The perfect candidate:
We are looking for a candidate who either has two years of work experience in technical support/desktop support or someone with a finished apprenticeship in information technology combined with at least 1 years of technical support or similar. We need someone with ServiceNow experience and Gsuite Applications.
Tasks & Responsibilities
- Identifying hardware and software problems
- Troubleshooting technical problems
- Install and configure hardware and software
- Talking with customers to capture problems in the best way possible
- Clean documentation of procedures
- Guiding customers through a series of actions to resolve a problem
- Providing documents and training materials to customers
- Proactive Support
- Onsite Support
- Further develop Delivery & Opt. squad tasks and processes with the goal of reducing complexity
- Make processes more efficient (Lean), automate processes while maintaining a high level of customer satisfaction
- Support on the IT Welcome Zone (Front Desk Support)
Must Haves
- Finished apprenticeship in information technology or similar or 2+ years of experience in technical support or desktop support
- Min. 2+ years of experience in technical support, desktop support or similar role
- Proficiency with Windows/Mac OS and GSuite Applications
- Experience with remote desktop applications and help desk software (e.g. Bomgar and ServiceNow)
- Experience in Hardware support
- Fluency written and verbal communication in English and German is a MUST
- Attention to detail and good problem solving skills
- Excellent interpersonal skills and who is proactive and willing to work
- Team player
- Able to set priorities
- Analytical way of thinking an advantage
- Reliable personality
- Proactive listener and solution presenter
Nice to Haves
- Knowledge of Agile working methods Scrum/ SAFe an advantage
- Attention to detail and good problem solving skills
Did we catch your interest?
The SimplyVision-Team is looking forward to receive your application (Word file is highly appreciated).
Kindly be informed that our customer is located in Switzerland. Therefore only applications from candidates within the EU or candidates holding Swiss work permission are required.
Preferred Interview Dates
- Interviews will take place from 11th September