For our customer located in Basel, Switzerland we are currently looking for a: Junior Desktop Analyst (m/f/d)

The perfect candidate:

We are looking for a junior candidate who either has e.g. 2 years of work experience in technical support/desktop support or someone with a finished apprenticeship in information technology combined with at least 1 years of technical support or similar. We need
someone with ServiceNow experience and Gsuite Applications. Additionally we are looking for someone who is passionate and knowledgeable about the digital workplace.

General Information:

• Start date: 1.2.2025
• latest Start Date: 1.3.2025
• Planned duration: 31.12.2025
• Workplace: Basel
• Workload: 100%
• Remote/Home Office: onsite work required, no remote work
• Travel: no
• Team: 12

Tasks & Responsibilities

• Acting as a digital enabler for our business colleagues & functions
• Create, resolve and close incidents/service requests within allocated timelines
• Support IT hardware lifecycle management processes
• Provide support & guidance for onsite services (e.g. events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practice.
• Support all standard workplace infrastructure, global/local projects and deployments.
• Ensure that knowledge base articles are created and maintained.
• Driving employee productivity through consultancy, providing intimacy and site proximity at the sites, and ensuring a personalized Pharma employee experience.
• Proactively addressing and following through process-improvement ideas

Must Haves

• 0-2 years of experience in a desktop support or similar IT role
• Innovative and proactive problem solver highly accountable, result oriented mindset 
• Good interpersonal communication skills pairing with empathy 
• Consultancy skills on digital workplace tools and solutions
• Enterprise Application, deployments, consulting and adoption
• Passionate and knowledgeable about the digital workplace
• Desire to learn
• Basic understanding of Windows and Mac OS environments, desktop hardware, software
• applications, and networking fundamentals
• German and English fluent and B2 writing skills 

Nice to Haves

• Basic understanding of ITIL practices and frameworks.

Did we catch your interest? 

The SimplyVision-Team is looking forward to receive your application (Word file is highly appreciated).

Kindly be informed that our customer is located in Switzerland. Therefore only applications from candidates within the EU or candidates holding Swiss work permission are required.