For our customer located in Allschwil/Switzerland we are currently looking for a: Junior System Support Manager (m/f/d)
Tasks & Responsibilities
- Services rendered will adhere to applicable our clients SOPs, WIs, policies, local regulatory requirements, etc.
- Lead the training and onboarding of new team members on the team
- Support training of the team regarding the roll out of new or updated systems and/or processes
- Lead the creation or enhancement of existing training documents
- Lead the implementation and execution of identified process or application projects
- Project manage process improvements; facilitate workshops to deliver and/or implement improvements
- Lead and support the team with complex ticket issue resolution and/or guidance as needed
- Resolve tickets with high efficiency and Lead by example
- Oversee the collection of data to provide metrics on a designated basis to management
- Assign high visibility, urgent or other study tickets as necessary to the team
- Track and maintain the status of issues in a designated tracking system, as applicable
- Lead and/or attend ad hoc meetings with the team and/or business partners to review and confirm current issues, the status of ongoing issues, potential issue resolutions and the tracking of ongoing issues required for issue resolution
- Create and generate reports in the various systems
- Write guidance or knowledge article documents
- Other deliverables related to the function may be assigned
Must Haves
- 3 years minimum experience in Globally operating pharmaceutical or biotech industry
- 3 years minimum experience in Service management, System management or System support
- Excellent Communication skills
- Demonstrated ability to handle multiple activities and competing priorities
- Team player, displays strong interpersonal skills in a multi-cultural environment
- Self-motivated and excellent problem-solving skills
- High commitment and flexibility
- BSc minimum qualification preferably in the fields of scientific or computer sciences
- Excellent knowledge of relevant Pharma business processes
- Knowledge of Computer System validation and 21 CFR Part 11 and required documentation
- Good negotiation skills
- Excellent relationship management e.g. customers, providers and stakeholders
- Ability to work in a matrix
- Displaying strong interpersonal skills
- Fluent in written and spoken English
Did we catch your interest?
The SimplyVision-Team is looking forward to receive your application (Word file is highly appreciated).
Kindly be informed that our customer is located in Switzerland. Therefore only applications from candidates within the EU or candidates holding Swiss work permission are required.