Professional Systems Analyst (Serialization) / ro-618

Start Date: 
End Date: 
2018-11-05 10:35
Hours per day: 
Hours per week: 
Total Hours: 


For our Swiss customer located in Kaiseraugst we are currently looking for (m/f) a Professional Systems Analyst (Serialization) 

  • Type of placement:  13 months, external contract with possible long term extension
  • Company:  major Pharma company in Basel area
  • Salary:  level  3, please ask us for the exact rate range 

(monthly all in salary levels in CHF,  level1= 5-10k , level2=10-15k,  level3= >15k)

We are looking for a Professional Systems Analyst (Serialization) to work for the “Drug Product Manufacturing and Strategy & Engineering IT”, located at Kaiseraugst, which is supporting our customer`s department Global Technical Operations. The focus of the position is the functional and technical support and testing for a Shop-floor Serialization solution. We are looking for someone with a pro-active and solution-driven mindset, who supports our (internal) customers and prepares and conducts testing activities. 

General information

  • Preferred start date: 19.11.2018 
  • End date: 31.12.2019 
  • Work load: 100% 
  • Work Location: Kaiseraugst  
  • Extension: Might be possible, not approved yet. 
  • Travel: Up to 20% possible, not defined yet. 
  • Department: FPPGA (MES and Serialization) 

Tasks & Responsibilities

  • Provide application management and support to ensure operational stability and effectiveness of several applications. 
  • Support our IT solutions by applying specific knowledge of systems and tools as well as problem solving skills – including troubleshooting. 
  • Incident management: accept, process, resolve issues in our MES applications. 
  • Implement and monitor system performance using defined standards and resolve or escalate problems for resolution when appropriate. 
  • Manage change requests to improve efficiency, functionality and reliability. 
  • Participate in the execution and documentation of system testing.

Must Haves

  • At least five years of experience in Shop-floor IT systems, preferably in Serialization (at the Packaging line). 
  • Understanding of business processes in the supply chain environment, specifically in the Packaging area (ideally also work experience). 
  • Experience with execution of customer support and testing. 
  • SQL experience 
  • Manufacturing IT experience
  • IT Support experience (not a simple service desk function, but a Level 2 or Level 3 Specialist support)
  • MES / Serialization experience
  • Basic knowledge of at least one programming language to be able to understand Track and trace-related code and to analyze it (basic debugging). 
  • Experience working in the pharmaceutical industry, within a regulated environment (CSV). 
  • Flexibility to work outside of normal working hours or on-call arrangements to provide global support. 
  • Structured approach to problem-solving. 
  • Ability to work under pressure. 
  • Team player to work efficiently in a global and partially virtual team with customers in different regions. 
  • Fluent in English (written and spoken). 

Nice to Haves

  • +++ ITIL, HP ALM, ServiceNow 
  • +++ German 
  • +++ ISA-95 Level 2 knowledge 
Prefered Interview Dates (YYYY-MM-DD):