Business Analyst - General - Level III / no-263

4070 Basel
Start Date: 
End Date: 
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For our customer located in Basel/Switzerland we are currently looking for (m/f) a BUSINESS ANALYST - GENERAL - LEVEL III 

  • Type of placement:  6 months, external contract with possible long term extension
  • Company:  major Pharma company in Basel area
  • Salary:  level 3, please ask us for the exact rate range 

(monthly all in salary levels in CHF,  level1= 5-10k , level2=10-15k,  level3= >15k)


Galileo program in NVS NBS IT Operations is presently seeking for a Business Analyst in role of a ServiceNow CMDB Analyst with substantial expertise in Configuration Management and Discovery process areas. 

Role Title

ServiceNow Senior Business Analyst in role of a ServiceNow CMDB Analyst 


Configuration Management and Discovery 

Business Purpose

Galileo program in NBS IT is offering a Senior IT Business Analyst role acting as ServiceNow CMDB Analyst to enable and drive the delivery of a ServiceNow project within tight business time lines. The role described here will require an intensive management of ServiceNow ITSM Processes with focus on Discovery, Configuration Management, CMDB and related processes. It necessitates close liaison with the ServiceNow project team, end-client stakeholders, multiple supplier representatives and on & off-shore development. The engagement will ensure that core defects, enhancements or alternative working methods required to deliver the initial scope for Go Live are identified, agreed, delivered and tested with support from offshore resources. 

Utilization: 100% / Planned Duration: 07-Jan-2019 thru 30-Jun-2019 / Earlier Start quite possible 


The position reports to Core and Foundation Lead. 

Role Description

  • Execute the delivery effort and account for milestone targets according to the project plan, covering design & build, testing, deployment & hypercare phases 
  • Take ownership & responsibility for technical delivery of various Discovery components as assigned 
  • Co-ordinate, lead and actively support testing, simulation, training and enhancement within Project team and with Functions 
  • Report on the status of deliverables and progress against plan which feeds into the ITSM and wider program Governance model 
  • Produce weekly monthly report to highlight risks, key decisions & progress 
  • Proactively manage Discovery specific enhancements/defects 
  • Highlight any risks and issues observed 
  • Represent the Galileo Program professionally and provide the public face of the relevant process areas when required 
  • Work with the wider program teams to enable delivery of the processes 
  • Work consultatively with stakeholders and retain focus to achieve the deployment schedule 
  • Run iterative workshops with stakeholders as required 
  • Work with Project management to assist with tracking & escalation of issues 
  • Monitor and drive issue resolution and escalate out of line situations 
  • Commit to and embody company beliefs and values. 

Key Skills and Experience Required 

Business Experience: 

  • Broadly knowledgeable of ServiceNow Discovery with the ability provide advice on overall Discovery and CMDB deployment 
  • Ability to meet with stakeholders and derive deliverable requirements from such 
  • Ability to communicate the value and limitations of Service Now Discovery within the project context 
  • Knowledge of various discovered device types and technical terminology 
  • Knowledge of overall CMDB management and an understanding of ITSM processes 
  • Previous experience with validated systems or other experience in a highly regulated industry highly desirable 
  • Develop and execute test scripts 
  • Provide support to the Core and Foundation technical team(s) 
  • Experience with ServiceNow Service Mapping a plus 
  • Keen awareness of limitations of ServiceNow & good practice design for solutions of enterprise scale 
  • Working business knowledge of consulting services (including working with offshore development teams) 
  • Service Management IT industry knowledge, ITIL aware (Foundation minimum) 
  • Educated to a minimum of higher national diploma level

Personal Skills Required


  • Strong stakeholder engagement skills (including negotiation/mediation) 
  • Strong customer focus and service attitude. 
  • High personal motivation and energy. 
  • Strong personal organizational skills 
  • Good communication skills – both written and verbal 
  • Empathy to understand issues from both the customer viewpoint and from individuals within the business, and to respond appropriately 
  • Composure and the ability to remain calm and dispassionate 
  • Ability to initiate and drive action – seize opportunities to put ideas into action either personally or through engaging a team or the organization as a whole 
  • Judgement and Sensitivity 
  • Team work and team motivation in a challenging IT environment 
  • High affinity to work in an international as well as multicultural environment 
  • High flexibility and experience in prioritizing tasks 
  • Ability to deal with variable workload


Kindly be informed that this job offer  is from our customer in Switzerland. Therefore we can only accept applications within the EU or applicants with Swiss work permissions.  
Please attach your CV in Word format. 
SimplyVision is looking forward to your application.