Professional System Community Expert / ro-995

4070 Basel
Start Date: 
End Date: 
2019-05-20 10:50
Hours per day: 
Hours per week: 
Total Hours: 


For our customer located in Kaiseraugst/Switzerland we are currently looking for (m/f/d) a Professional System Community Expert 

  • Type of placement: 12 months, external contract with possible long term extension
  • Company:  major Pharma company in Kaiseraugst area
  • Salary:  level 2 , please ask us for the exact rate range 

(monthly all in salary levels in CHF,  level1= 5-10k , level2=10-15k,  level3= >15k)


The role provides 2nd level business support to the Order to Cash (O2C) and Supply Network Collaboration (SNC) business communities and ensures the systems meet the business requirements. 
Within a global matrix organization, the system community expert (SCE) leads the communities, drive the implementation of system changes and works closely with Super Users & Business Process Management to ensure Super Users are both trained and proficient at making best use of the systems. 


Tasks & Responsibilities

  • Provide consultation in the form of systems expertise to Business Process Management (BPO/BPM). 
  • Partner with BPO/BPM to ensure business processes are adequately,accurately and compliant in the system. 
  • Plan and oversee system changes (includes upgrades, bug fixes, new feature introduction, enhancements, etc.) in close collaboration with Super Users. 
  • Lead or support system projects or improvements, ensuring they are tested and meet customer expectations.· 
  • Work closely with a team of system and process experts to deliver solution designs. 
  • Collaborate with IT to resolve recurring or frequent system issues· 
  • Contribute to the development and maintenance of system-specific training material using latest techniques such as Wikis or e-learning platforms 
  • Maintain a website (e.g. Google Site, Touchpoint, Sys Wiki, Intranet) where the community structure, contact names and training material is updated and shared with the organization. 
  • Highest level of system expertise outside of IT. 


General information

  • Preferred start date: 10.06.2019 
  • Latest start date: 24.06.2019 
  • End date: One year duration 
  • Work load: 100% 
  • Work location: Basel
  • Home Office / Remote: Possible, prior approval needed (max. 1 day per week). 
  • Travel: Not required. 
  • Department: MMSA (non-IT, Supply Chain EU Systems) 

Must Haves

  • BS/MS Degree (Information Technology, Engineering and/or business disciplines preferred) 
  • 5 or more years related of professional experience in in sales and distribution process and systems management 
  • SAP Certifications in Sales and Distribution 
  • Technical and Business Expertise 
    • Excellent expertise in SAP R/3 Sales and Distribution modules. 
    • Excellent expertise in SAP SNC. 
    • Excellent supply chain business process orientation. 
  • Motivated self-starter able to work with ambiguity and uncertainty, effective with minimal instruction/supervision 
  • Experience with matrix lead functions 
  • Supply chain business process orientation 
  • Good project management skills 
  • Fluent (reading, writing and speaking) in English 


Important soft skills

  • Communication: Listens well & effective communicator & Presents complex systems concepts with clarity and simplicity. 
  • Strategic Agility: Focuses on activities that provide the most value. 
  • Achieving Results: Takes accountability for actions, drives results. 
  • Decision Making: Strong analytical skills & Within the matrix of the system community drives toward fact-based, timely and quality decisions (e.g. by considering alternatives). 
  • Inspiring and Influencing: Fosters an exchange of ideas and support amongst colleagues & Is good at promoting an idea or vision: persuading & Works effectively with other people in a matrix lead function. 
  • Teamwork and Collaboration: Addresses and resolves conflict by creating an atmosphere of openness and trust & Builds strong relationships with key customers to understand their current and future needs. 
  • Innovation: Seeks new opportunities and tries new approaches. 

Nice to Haves

  • +++ Understanding of  supply chain process is a plus. 
  • +++ Good understanding of  ERP & Supply Chain system landscape is a plus