Service Model and Transition Expert / AI-0609

4070 Basel
Start Date: 
End Date: 
2019-09-24 16:25
Hours per day: 
Hours per week: 
Total Hours: 

For our client located in Basel, we are currently looking for (all genders): Service Model and Transition Expert.


  • Define Service Models and integrated workflows
  • Customize and configure Service Designer Tool
  • Develop reports and presentations on IAM on-boarding’s for all level of management and technical Staff
  • Assess role of Discovery Tools ServiceNow Discovery and ADDM for IT Function.
  • Categorize CIs from source class to target classes 
  • Onboarding and transition of custom ITSM tools like Remedy, SAP into other ITSM tools.
  • Planning & Execution of Operational Simulation.
  • Ensuring all Function/BEF/CoE service simulation requirements delivered as per use case definitions..
  • Configuration of Service Portal
  • Integration of Clarity APM with other ITSM tools
  • Should have more than 10 years of IT experience
  • 5+ years of experience working in the Pharma Industry (candidate having worked in Swiss Pharma Industry will be preferred)
  • Must have rich experience in Service Modelling and Designing
  • Technical Expert in Service Designer Tool
  • Should have knowledge of Meta-Update  and BAO tools
  • At least 5 years of experience in ServiceNow, Remedy and CMDB
  • Knowledge of web-based system architecture, enterprise based and application based architecture
  • In-depth knowledge of Pharma compliance eco system like GxP, SoX etc.
  • Should have implemented IM, PM, CM, SRM, SLM and RKM
  • Knowledge of ServiceNow Portal and workflow
  • Expert in Discovery tools ServiceNow Discovery and BMC remedy
  • Certifications in tools like ServiceNow and BMC Remedy
  • Knowledge of Clarity APM
  • Must have good knowledge of ITIL
  • Must have at least bachelor degree in Engineering or equivalent.
Prefered Interview Dates (YYYY-MM-DD):