Hours per day:
Hours per week:
For our client located in Basel, we are currently looking for (all genders): Service Model and Transition Expert.
- Define Service Models and integrated workflows
- Customize and configure Service Designer Tool
- Develop reports and presentations on IAM on-boarding’s for all level of management and technical Staff
- Assess role of Discovery Tools ServiceNow Discovery and ADDM for IT Function.
- Categorize CIs from source class to target classes
- Onboarding and transition of custom ITSM tools like Remedy, SAP into other ITSM tools.
- Planning & Execution of Operational Simulation.
- Ensuring all Function/BEF/CoE service simulation requirements delivered as per use case definitions..
- Configuration of Service Portal
- Integration of Clarity APM with other ITSM tools
- Should have more than 10 years of IT experience
- 5+ years of experience working in the Pharma Industry (candidate having worked in Swiss Pharma Industry will be preferred)
- Must have rich experience in Service Modelling and Designing
- Technical Expert in Service Designer Tool
- Should have knowledge of Meta-Update and BAO tools
- At least 5 years of experience in ServiceNow, Remedy and CMDB
- Knowledge of web-based system architecture, enterprise based and application based architecture
- In-depth knowledge of Pharma compliance eco system like GxP, SoX etc.
- Should have implemented IM, PM, CM, SRM, SLM and RKM
- Knowledge of ServiceNow Portal and workflow
- Expert in Discovery tools ServiceNow Discovery and BMC remedy
- Certifications in tools like ServiceNow and BMC Remedy
- Knowledge of Clarity APM
- Must have good knowledge of ITIL
- Must have at least bachelor degree in Engineering or equivalent.
Prefered Interview Dates (YYYY-MM-DD):