Instructional Designer (BI/BW) (ro-015)

4070 Kaiseraugst
Start Date: 
End Date: 
2017-08-10 09:35
Hours per day: 
Hours per week: 
Total Hours: 


ServiceNow will replace HPSM as the standard IT Service Management tool for all IT solutions / services within our customer Informatics that use the standard Global IT processes. The training for this project aims to support the replacement of the current IT Service Management tool (HPSM) with a cloud-based ServiceNow and simplification of associated processes. To make this happen the project is looking for a professional Instructional Designer to support the Organizational Change Management (OCM). The contractor will report to the ITSM Next Generation Project Training Lead and OCM Lead. 


Tasks & Responsibilities

  • Design all training materials for project 
  • Develops some training materials as defined 
  • Ensures appropriate end-user feedback forms are implemented in training deliverables 
  • Design and develops all training deliverables as defined 
  • Coordinates training material review cycles 
  • Ensures quality of training material including adhering technical compatibility requirements 
  • Ensures communication between all parties during training development 
  • Prepare and maintain Role Mapping spreadsheet 
  • Escalate issues to Training Lead 
  • Prepare and present weekly training report to OCM Team as needed 
  • Manage change requests process & approvals, update training plan & invitations due to Role Mapping changes 
  • Excellent process tracking and time management skills are required to be able to handle a big amount of data manually 
  • Extremely well organized and structured, in order to handle big quantity of data 
  • Open minded, willing to learn, cooperative working style, needs to be able to communicate appropriately with different levels 

General information

  • Start date: 21.08.2017 (as soon as possible) 
  • Latest start date: 01.09.2017 
  • End date: 28.02.2018 
  • Extension: Possible 
  • Work location: Kaiseraugst 
  • Workload: 100% 
  • Remote/Home Office: Possible up to 20% 
  • Travelling: Not required 
  • Department: Shared Platform & Apps (FISP) 
  • Additional information: A team of 5 team members, most interaction with the OCM Lead, Training Lead / Coordinator, SMEs and vendors.


  •  Expertise in instructional design, gamification and inTool training
  •  Previous pharma experience working
  • +5 years of experience in excellent writing, editing (photo, video) skills (e.g. former experience as technical writer) 
  • Good experience with following tools: Nitro (Bunchball), Walkme, Wordpress, Adobe Photoshop, Camtasia, Articulate 360 (all of those are absolute must haves) 
  • Fluent in English 
Prefered Interview Dates (YYYY-MM-DD):