Patient Support Partner - PHARMA (ro-090)

4070 Basel
Start Date: 
End Date: 
2017-10-09 15:40
Hours per day: 
Hours per week: 
Total Hours: 


  • Type of placement:    6 months, external contract with possible long term extension
  • Company:                  major Pharma company in Basel area
  • Salary:                       level 2, please ask us for the exact rate range 
                                      (monthly gross salary levels in CHF,  level1= 5-10k , level2=10-15k,  level3= >15k)


Patient Support Partner (PSP) 
The PSP is a patient facing expert for patients and families with Rare Diseases and functions as a liaison He or she is a passionate patient-focused problem-solver, who can work with a diverse group of stakeholders to resolve issues and support patients. The PSP will be responsible for engaging cross-functional internal stakeholders, Patient Groups, vendors, investigative site staff, and other external partners to support patients and their families who are considering participating in a clinical trial. The PSP will solve hurdles related to logistics, travel, and schedules that could other prevent a patient and family from participating in the clinical programme(s). The PSP does not provide medical consultation.


1. Tracking, planning and processes

  • Develop communication workflows and processes between stakeholders,  clinical trial sites, Patient Groups and vendors
  • Develop tracking and planning tools and metrics
  • Design and implement a Risk Management Plan related to activities within scope

2. Communication with patients and families

  • Function as the single point of contact between patient and sponsor
  • Respond to in-bound communications from patients, patient groups or physicians in a timely and responsible manner, in close coordination with our customer teams (e.g. related to interest studies)
  • Willing to potentially work non-traditional hours as dictated by patient needs
  • Assist patient/family with clinical trial site communications, leveraging translators as needed

3. Cross functional internal and external working

  • Connect the patient with Patient Groups and additional resources as needed
  • Work with vendors to develop lodging, financial, travel plans, assisting with temporary/permanent relocation as needed, including co-ordination of visas, travel logistics and other immigration requirements
  • Work with  teams to appropriately leverage functional expertise
  • Work with  country affiliates to obtain regulatory and legal guidance and ensure
  • timely resolution of diverse issues

4. Set expectations with family/patients regarding clinical trial participation
5. Maintain patient confidentiality between patient/family and study teams ensuring data integrity and blinding are maintained

  • A passion for addressing the critical unmet medical needs of patients
  • A self-directed individual who is able to work with appropriate direction in a fast-paced, goaloriente environment
  • Bachelor degree or higher
  • Professional experience in a relevant discipline (Life Science, Medicine, Pharmacy, Nursing 2/2 Social Work, Patient Organisation)
  • Proven track record (ideally 5-10 years) of engagement with patients and Patient groups in the biopharmaceutical industry
  • Experience in Rare Disease drug development is an advantage
  • Ability to forge authentic, trust-based, mutually productive relationships with diverse stakeholders
  • Strong interpersonal skills with the ability to motivate others, influence without authority, negotiate conflict situations and effectively communicate across all levels within organisations
  • Highly collaborative team player, who fosters open communication and facilitates mutual understanding and cooperation between all stakeholders
  • Outstanding communication, analytical, and organizational skills
  • Fluency in written and spoken English
Prefered Interview Dates (YYYY-MM-DD):