Junior Meeting Services Administrator (ro-091)

Status: 
paused
Location: 
4303 Kaiseraugst
Start Date: 
2017-11-01
End Date: 
2018-12-31
Deadline: 
2017-10-09 14:00
Hours per day: 
8,00
Hours per week: 
40,00
Workload: 
100%
Total Hours: 
2.432
Assignment: 

Background

As a Meeting Service Administrator you are the SPOC for our customer on Video Conferencing and Webcast that belongs to the Facility IT Operations EMEA/APAC team. As an operational and multi-cultural team, strong communication skills and teamwork are key requirements. 

 

Tasks & Responsibilities

  • Pre-Event Support for the customer based on phone, e-mail, IM or face to face contact 
  • Consult the customer with the meeting setup based on the requirements 
  • Provide end-user training for end-users and admins 
  • Administer and improve the VC-scheduler and ensure high availability of the tool 
  • Responsibility for the VC-system registration of external business partners 
  • Partners with local facility management for lifecycle changes of A/V capable meeting rooms 
  • 2nd level support for WebEx; escalation of Incidents with the Vendor 
  • In-room support for Webcast events in auditoriums 
  • Coordination of external A/V-providers 
  • Site consulting for new VC and Webcast facilities (Studios, Auditorium, …) 
  • Maintenance of HPSM Incident ticket 

 

General information

  • Start date: 01.11.2017 
  • Latest start date: 01.12.2017 
  • End date: 31.12.2018 
  • Extension: for another year possible, but not approved yet (it is preferred that the candidate stays more than 1 year) 
  • Work location: Kaiseraugst 
  • Workload: 100% 
  • Working hours: Shift work (see below) 
  • “Early”: 7:45 AM – 4:00/5:00 PM 
  • “Late”: 9:45 AM – 06:00 PM 
  • Remote/Home Office: not possible 
  • Travelling: not required 
  • Team size: 5 members 
  • Department: FIRO (AE&O, Facilities IT Operations) 
Requirements: 

a) Technical skills 

  • +1 year of experience with audio/video conferencing or webcast in an international environment 
  • Experience with HPSM Incident (ticketing) 
  • Experience with Google Suite (docs, sheets, presentation) 
  • Proficient in English and at least basic German (ideally fluent or native) 
  • Good technical understanding (technical flair, handling with computers, network thinking etc.) 

b) Soft skills 

  • Strong communication skills, open minded, reliable and a team player 
  • Self-managed working attitude (very pro-active) 
  • Distinct customer and service orientation (customer service experience in the last projects) 
  • Flexible to work early and late, even on short notice 
  • Works in a professional manner at all times 
  • Maintains a consistent image of the global service 
  • High availability and promotes the values and benefits of a global service organization 

Nice to Haves

  • Experience in another international pharmaceutical company 
Prefered Interview Dates (YYYY-MM-DD): 
2017-10-16