Network/System Analyst - System Engineer - Level II (no-656)

4070 Basel
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End Date: 
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For our Swiss customer located in Basel we are currently looking for (m/f) a Network/System Analyst - System Engineer - Level II

• Type of placement: 1 year, external contract with possible long term extension
• Company: major Pharma company in Basel area
• Salary: level 2, please ask us for the exact rate range

(monthly all in salary levels in CHF, level1= 5-10k , level2=10-15k, level3= >15k)


Job Mission

The Walk‐Up Centers (aka Tech Centers) are one of the three primary support options in NIBR. The Tech Center Specialist plays a crucial, hands‐on role in
providing technical support and education to both scientists and administrators. This role is responsible for providing day‐to‐day support of IT devices (PCs,
Macs, mobile devices), infrastructure, and applications (e.g., both off‐the‐shelf and internally developed). In addition to providing local, hands‐on technical
support to personnel within their area, the Technician must build and maintain strong working relationships with users and other support personnel.


Major Accountabilities

  • Provide high‐quality, friendly, proactive support and education services to all NIBR users within a Tech Center location
  • Responsible for installing and configuring desktop software and peripherals
  • Strong knowledge and the ability to troubleshoot MS Win 7/10, MS Office, Adobe, Modern Browsers, Internal Applications, and more
  • Ability to troubleshoot OS X Mountain Lion / Mavericks, MS Office Mac, Adobe, Safari, Parallels, Keychain, and other iOS related issues
  • Partner effectively with IT resources to provide reliable end‐to‐end IT service delivery
  • Perform trending and continuous improvement analysis within areas of responsibility
  • Record problem and resolution details in the ticketing system
  • Provide end user training with traditional and modern training methods, tools and techniques




  • Experience in supporting global IT desktop and lab services including configuration, patching and diagnosis of server/desktop/PC systems, Mac Systems, and Mobile Devices (e.g., iPhone, iPad, Android)
  • Proven ability to educate end users on device and application capabilities
  • Excellent communication, interpersonal, and problem solving/analysis skills
  • Skills in communicating complex ideas effectively, both orally and in writing
  • Ability to work well with all levels of management and employees
  • Outgoing, friendly personality – willingness to be proactive and seek out work
  • Good analytical, organizational, and communication skills
  • Ability to multi‐task and prioritize
  • Willingness to own issues until they are resolved
  • Proven ability to remain calm in stressful situations
  • Comfortable with changing priorities
  • An understanding of, and ability to provide, excellent customer service
  •  A willingness to learn
  • Apprenticeship in a technology field or equivalent work experience
  • Professional certifications (MCSE, Cisco, CompTIA A+/Net+, ACMT) a plus
  • Experience as a class room trainer a plus