Junior Systems Support Analyst (Document Management) (ro-131)

4070 Basel
Start Date: 
End Date: 
2017-11-09 12:05
Hours per day: 
Hours per week: 
Total Hours: 


For our Swiss customer located in Basel we are currently looking for (m/f) a Junior Systems Support Analyst (Document Management)

Type of placement: 10 months, external contract with possible long term extension
Company: major Pharma company in Basel area
Salary: level 1, please ask us for the exact rate range

(monthly all in salary levels in CHF, level1= 5-10k , level2=10-15k, level3= >15k)

Hypercare for Regulatory Systems working in Pharma Technical Regulatory to support the systems used in the generation of CMC documents (CMC = chemistry manufacturing & controls). This person must have good customer relation/helpdesk skills, as well as some understanding of Regulatory systems. They will be providing first line support for IDM (D2 solution = Document system) and SubmissionExpert (Amplexor solution = Submission system). IDM and SubmissionExpert are the biggest two systems that are used. 

Tasks & Responsibilities

  • Answer calls, emails and face-to-face requests related to incidents or questions on the IDM and SubmissionExpert systems 
  • Troubleshoot trending production issues 
  • Provide user drop-in sessions for key user communities 
  • Escalate issues to PTR OBE-Business Systems Support Manager 
  • Working together with Business Managers in Penzberg and SSF 


General information

  • Start date: 20.11.2017 
  • Latest start date: 02.01.2018 
  • End date: 30.09.2018 
  • Extension: An extension is currently not planned. 
  • Work location: Basel, B682 
  • Workload: 100% 
  • Remote/Home Office: Possible 1 day per week (prior approval required). 
  • Travelling: Not required 
  • Department: MMRO (PTR-OBE Business Systems, non-IT) 


  • Background in end-user support with minimum 2 years of experience (longer experience highly preferred) 
  • Very strong computer skills with knowledge of Documentum based solutions 
  • Good understanding of Regulatory and CMC (chemistry manufacturing & control) 
  • Great communication skills (excellent English and German language skills, both languages are must haves)  CSV background and experience in working with IT Quality (at least knowledge of CSV) 
  • Proactive, engaged and problem-solving working attitude 
  • pharma experience (ideally having worked together with one or more business functions and IT in the past) 
Prefered Interview Dates (YYYY-MM-DD):