Patient Support Partner - PHARMA RO-443

4070 Basel
Start Date: 
End Date: 
2018-06-29 10:30
Hours per day: 
Hours per week: 
Total Hours: 



For our Swiss customer located in Basel we are currently looking for (m/f) a Patient Support Partner - PHARMA

•    Type of placement:  12 months, external contract with possible long term extension
•    Company:  major Pharma company in Basel area
•    Salary:  level 2, please ask us for the exact rate range 

(monthly gross salary levels in CHF,  level1= 5-10k , level2=10-15k,  level3= >15k) -PHARMA

The PSP is a patient facing expert for patients and families with Rare Diseases and functions as a liaison between patients and Pharma. He or she is a passionate patient-focused problem-solver, who can work with a diverse group of stakeholders to resolve issues and support patients.
The PSP will be responsible for engaging cross-functional internal stakeholders, Patient Groups, vendors, investigative site staff, and other external partners to support patients and their families who are considering participating in a clinical trial. The PSP will solve hurdles related to logistics, travel, and schedules that could other prevent a patient and family from participating in the clinical programme(s).



• Tracking, planning and processes

  •  Develop communication workflows and processes between stakeholders, ie. Pharma, clinical trial sites, Patient Groups and vendors
  •  Develop tracking and planning tools and metrics
  •  Design and implement a Risk Management Plan related to activities within scope

• Communication with patients and families

  •  Function as the single point of contact between patient and sponsor
  •  Respond to in-bound communications from patients, patient groups or physicians in a timely and responsible manner, in close coordination with Pharma teams (e.g. related to interest studies)
  •  Willing to potentially work non-traditional hours as dictated by patient needs
  •  Assist patient/family with clinical trial site communications, leveraging translators as needed

• Cross functional internal and external working

  •  Connect the patient with Patient Groups and additional resources as needed
  •  Work with vendors to develop lodging, financial, travel plans, assisting with temporary/permanent relocation as needed, including co-ordination of visas, travel logistics and other immigration requirements
  •  Work with Pharma teams to appropriately leverage functional expertise
  •  Work with Pharma country affiliates to obtain regulatory and legal guidance and ensure timely resolution of diverse issues

• Set expectations with family/patients regarding clinical trial participation
• Maintain patient confidentiality between patient/family and study teams ensuring data integrity and blinding are maintained


General Information

  •  latest start date: 15 August 2018 
  • must haves: experience of clinical trials, working in a complex matrix structure, working with patients/external interface, problem solving, proactive and solution focused, able to work with ambiguity, able to work collaboratively as part of a team 
  • option to extend: potentially, although the role is initially a 9 month, potentially extended to 12 months according to business need 
  • home office: unfortunately no, this role really has to be office based


• A passion for addressing the critical unmet medical needs of patients
• A self-directed individual who is able to work with appropriate direction in a fast-paced, goal-oriented environment
• Bachelor degree or higher
• Professional experience in a relevant discipline (Life Science, Medicine, Pharmacy, Nursing, Social Work, Patient Organisation)
• Proven track record (ideally 5-10 years) of engagement with patients and Patient groups in the biopharmaceutical industry
• Experience in Rare Disease drug development is an advantage
• Ability to forge authentic, trust-based, mutually productive relationships with diverse stakeholders
• Strong interpersonal skills with the ability to motivate others, influence without authority, negotiate conflict situations and effectively communicate across all levels within organisations
• Highly collaborative team player, who fosters open communication and facilitates mutual understanding and cooperation between all stakeholders
• Outstanding communication, analytical, and organizational skills
• Fluency in written and spoken English

Prefered Interview Dates (YYYY-MM-DD):