Professional Desktop Support Analyst (Infrastructure) / ro-462

Status: 
closed
Location: 
4070 Basel
Start Date: 
2018-07-23
End Date: 
2018-12-31
Deadline: 
2018-07-09 10:15
Hours per day: 
8,00
Hours per week: 
40,00
Workload: 
100%
Total Hours: 
928
Assignment: 

Background

For our Swiss customer located in Basel we are currently looking for (m/f) a Professional Desktop Support Analyst (Infrastructure)

  • Type of placement:  5 months, external contract with possible long term extension
  • Company:  major Pharma company in Basel area
  • Salary:  level 1, please ask us for the exact rate range 

(monthly all in salary levels in CHF,  level1= 5-10k , level2=10-15k,  level3= >15k)

 

Tasks & Responsibilities

  •  Install Windows 10 computers using standard images 
  • Scheduling and appointments with customers to exchange Windows 7 with Windows 10 computers 
  • Data- & configuration backup at the customer's site 
  • Deployment of Windows 10 computers with subsequent data- configuration restore 
  • Assignment of required software via SCCM 
  • If required, manual installation of software according to installation instructions 
  • Brief instruction for customers, support with simple software and hardware problems 
  • Working with the given Tickettool HP Service Manager / Service Now and company-owned Asset Management Tools 
  • Cooperation in continuous improvements 
  • Participation in status meetings 

 

General information

  • Start date: 23.07.2018 
  • Latest start date: 30.07.2018 
  • End date: 31.12.2018 
  • Extension: An extension is currently not planned. 
  • Work load: 100% 
  • Work location: Basel, 
  • Remote: Not possible, 100% onsite required. 
  • Travel: Not required. 
  • Department: FPES (Pharma Informatics, User Services Basel) 
Requirements: 

Must Haves

  • Trained in IT support, completed IT apprenticeship or +5 years of working experience in similar environments 
  • Computer support knowledge and rollout experience (+1 year of experience) 
  • Customer friendliness and good communication skills in English and German 
  • Sophisticated appearance 
  • Teamwork skills 
  • German (proficient level) 
  •  English (advanced level) 

Nice to Haves

  • +++ French 
  • ++ Any Microsoft or Windows 10 certificates 
  • + Any experience with project coordination 
Prefered Interview Dates (YYYY-MM-DD): 
2018-07-11
2018-07-12