For our customer located in Basel/Switzerland we are currently looking for a: International RLT Customer Operations and Business Platform Support (m/f/d)
- Location: remote with onsite presence
- Branch: Pharma
- Duration: 01.12.2026 – 31.12.2027
Tasks & Responsibilities
Project description:
- Enhance and optimize International Customer Services capabilities supporting Pluvicto, Lutathera and Actinium trials across designated markets.
Roles and deliverables: Provide two experienced project-service resources covering Customer Operations and Logistics Management. Deliverables include RLT
Customer-service SOP and role-based training; standardized international customer-service operating and escalation frameworks; order-management controls and documentation; process and KPI improvement roadmaps; customer communication and market deployment support; and continuity and knowledge-transfer documentation.
Operational responsibilities: Support commercial, clinical, and medical cases; coordinate with country teams, NTO, supply chain, manufacturing sites, quality, regulatory, medical, legal, and IT; monitor order and system transactions; ensure required documentation and approvals; support platform launches and distribution changes; and manage operational escalations and critical supply periods.
Must Haves
Fluent English
strong knowledge of RLT customer operations, logistics, order management, regulated SOP environments, and cross-functional project delivery
experience with ROME/RLTCare, D365, SAP/LDC, Power Apps, UTR, waiting-list workflows, document management, and Microsoft 365 tools is preferred
Additional European language capability is advantageous.
Did we catch your interest?
The SimplyVision-Team is looking forward to receive your application (Word file is highly appreciated).
Kindly be informed that our customer is located in Switzerland. Therefore only applications from candidates within the EU or candidates holding Swiss work permission are required.
