Business Application Manager / ro-187

4070 Basel
Start Date: 
End Date: 
2018-02-02 10:00
Hours per day: 
Hours per week: 
Total Hours: 


For our Swiss customer located in Basel we are currently looking for (m/f) a Business Application Manager


  • Type of placement:  12 months, external contract with possible long term extension
  • Company:  major Pharma company in Basel area
  • Salary:  level 2-3, please ask us for the exact rate range 

(monthly gross salary levels in CHF,  level1= 5-10k , level2=10-15k,  level3= >15k) -PHARMA


Position Purpose

The Business Applications Manager has oversight of all stages of the end to end business application lifecycle including design, implementation and continuous improvement.

She/He works closely with business functions and partners with the internal Informatics organization to proactively identify and anticipate business needs. She/He is responsible for ensuring that PDG systems effectively support the business processes and meet the business needs now and in the future.

For GxP systems, the BAM may be accountable to maintain the CSV status of the system.


Main Responsibilities and Accountabilities

  •  May serve as a Business Lead/Business Owner for PDG systems, with support form Business Application Leader
  • Builds and maintains functional knowledge for assigned systems & associated business processes
  • Establishes relationships with business stakeholders (internal and external) to understand the strategic direction and priorities for the organization and supports the plan for alignment of the system capabilities
  • Partners with Informatics to:

o Prioritize and manage the activities of the system operational support team, with support from Business Application leader, as necessary

o Ensure that systems meet business requirements, systems goals, and fulfill end-user requirements

o Provide input into the annual budget to incorporate adequate resources required for maintenance activities

  • Partners with Business Process Owner, Key Business Stakeholders, Training Leads, and Support Leads to:

o Help ensure PDG systems align with process, and that training, and user support are fit for purpose

o Help ensure alignment of internal and external (CRO) systems and processes

o Help create visibility to management, tracking & resolution of system issues and defects

o Maintain and publish system-specific supporting documentation and information

o Support cross-domain technology and process improvement initiatives

  • Supports the Business Applications Leaders (BALs) to:

o Review and analyze existing systems effectiveness and efficiency, and develop strategies for improving or leveraging systems

o Prioritize Business Applications & Support work, evaluate system landscape, determine system strategies, and coordinate roadmap and budgeting processes

  • Plans, manages & facilitates delivery of system related communications to key stakeholders, including:

o Participate in community and capability building efforts, to cultivate and disseminate knowledge of best practices

o Collaboration with study teams, internal and external users to ensure understanding and awareness of processes and procedures surrounding the setup and use of assigned systems

o Prepare periodic status reports for stakeholders and management

  • Supports the management of system change requests in partnership with Informatics to:

o Evaluate and prioritize change requests considering system roadmap, business impact and risk o Coordinate assessment of impact on business process, training, reporting, & system landscape

o Supports the determination of business priorities and recommend business on options, risks and costs versus benefits of various solutions

o Help ensure maintenance and transparency of information on the assessment, approval/rejection, and implementation status of change management activities

  • May assume the UAT Business Lead role for system releases and enhancements, including:

o Participate in validating, testing, and coordinating updating of related system documentation.

o Ensure relevant test scenarios are provided for the testing team

o Review test plans to ensure traceability to end user requirements

o Review testing results to ensure they correspond to the business expectations



  • Bachelors Degree is preferred. Advanced Degree in related field is a plus
  • 7 - 10 Years; 3 - 5 Years with Masters; 2 - 4 Years with PhD


Experience & background

  •  Good knowledge of Clinical operations processes and systems,
  • Good understanding of the end to end system landscape - Systems Thinking
  • Experience with systems improvements and systems integrations in support of business processes
  •  Good understanding of Software development processes along all stages of the software product lifecycle
  • Experience in defining requirements/specifications and user acceptance testing for computer systems
  • Comfortable in working in a global cross-functional team (matrix) environment
  • Demonstrated experience of influencing and negotiating to achieve delivery
  • Fluent English language skills

Required background: Clinical Trial, Business analyst, IT, Clinical Trial, Clinical Development 


Competencies & skills

  • “Systems thinking” and understanding of how computer systems support business process/needs
  • Good leaderships skills developed through leading successful global multi-functional and/or matrix teams and stakeholder/business partner interactions. May provide guidance and manage work activities of team members of specific projects or objectives
  • Effective stakeholder management: works, communicates and partners with key stakeholders and business partners, both internally and externally
  • Has good knowledge of the multidisciplinary functions involved in a company’s drug development process, e.g. clinical development, regulatory, etc.
  • Good judgment and decision-making skills; knows how to make trade-off decisions while balancing cost, time and longer-term objectives.
  • With some guidance can manages diverse range of tasks and develops solutions to difficult problems where analysis of situations or data requires an in-depth evaluation of variable factors, including inter-organizational impact. Regularly uses ingenuity and innovation within this process
  • With some guidance can develops solutions to a variety of complex problems and initiatives; ensures solutions are consistent with organization objectives
  • With limited guidance can determining objectives and approaches to daily work assignments
  • Self-motivated, self-starter and achievement driven, works without appreciable supervision
  • Excellent time management skills: can prioritize multiple tasks and goals and ensure the timely, on-target and within-budget accomplishment of such
  • Good understanding of international regulations, processes and issues in drug development. Includes sound understanding of GCP/GxP and related systems that support clinical trials and clinical operations processes
  • Excellent written and verbal communications and interpersonal skills; can influence without authority
  • Demonstrates Values & Leadership Competencies



• Mobile: Some travel may be required

Prefered Interview Dates (YYYY-MM-DD):